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The 2-Sided Telecoms Market Opportunity
First published in March 2008.
From 6 Aug 2009, new buyers will also receive an update in Q4 2009.
Contents
1. Executive Summary
2. Introduction
- Current Telecom Operator Challenges
- Current Operator Strategies
- Introducing 2-sided Markets
- Role of this Report
3. The Telco Platform Service Capabilities – Scope to Grow & Grow
- Defining the Platform Service Capabilities
- Required Telco Skills and Assets
- Key Issue – Customer Data Protection & Privacy
4. Sizing the Platform Opportunity – United we Stand; Divided we Fall
- Sizing the 7 Service Capabilities:
- Identity, Authentication & Security
- Advertising, Marketing Services & Business Intelligence
- E-Commerce Sales
- Order Fulfilment – Off-line
- Order Fulfilment – On-line (E-Content Delivery)
- Billing & Payments
- Customer Care
- Sizing the Top 4 Verticals
- Telco VAS Platform: Examples
- Conclusions & Implications
5. Case Studies – Telecoms is lagging other Industries
- Case Studies from Telco
- Case Studies from Other Industries
6. Moving Forward
7. Appendix
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Updated 15 May 2008
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