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Telco 2.0™ Voice & Messaging 2.0 Report: How telecoms will re-engineer enterprise customer service - again
Publication: December 2008
Report Context
Traditional voice applications have revolutionised various industry value chains over the years. Now, new IP based voice and messaging applications provide the opportunity for a new wave of quiet revolution in the way that great customer service and logistics in particular can be delivered.
This study will focus on how to reduce friction in consumer-to-merchant, merchant-to-consumer and consumer-government interactions, and will have as it's key themes:
- Communications-Enabled Business Processes
- New technology: user interfaces and Click-to-Call
- 'Freephone 2.0': Optimising Call Centre interactions
Key Questions Answered
The key questions that this Voice & Messaging 2.0 report answers are:
- "What are the processes that can be improved?"
- "What are the new applications and opportunities for improvement?"
- "What are the examples of transformations being made by these applications?"
- "What are the strategies for success and where are the risks and challenges given these opportunities?"
Research Format
- 150+ page manuscript document
- + Powerpoint format slide summary
Price
£1,990 + VAT Single User License
£4,450 + VAT Group User License
Corporate licenses - POA
To Pre-Order or Register Interest
Please pre-register your interest in learning more about this report by emailing contact@telco2.net.
Please see also The Telco 2.0™ Voice & Messaging 2.0 Research Practice.
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